Customer service is more and more mobile
The use of modern technologies in customer service can reduce costs, increase the quality of dialogue and help to build a loyal consumer base. At a time when stationary stores are increasingly treated as showrooms, and the offer and prices do not differ significantly from the competition, this may be the only right way to effectively attract and retain customers.
FSM in managing the work of mobile workers
The increasing number of field tasks is an additional need to optimise the costs associated with the coordination and control of work performed by remote employees. Web and mobile applications based on the Field Service Management concept are to help you manage your business efficiently.
ERP and ECM applications to handle complaints, or how to gain despite the loss?
According to market observations, more than 90% of consumers make complaints directly at the place of purchase. It takes 10 minutes for the employee to accept the request and to transfer the way the event is handled. The next step, i.e. the creation of a paper protocol recording the complaint – another 30 minutes. How to solve time and economic problems of showrooms in Poland? How does the ERP and ECM software market respond to these needs?
Padma Art gains thanks to the measurement of the machine park
Padma Art, a manufacturer of interior furnishings for IKEA stores, summarises the results achieved in the first months after the implementation of a system measuring the operation of machines.
Is the market moving towards SaaS?
Is software in the cloud the future of IT solutions? What kind of companies are already using the cloud, who will use the solution only in the future? What should web application providers be aware of? Zuzanna Szymańska, QSG S.A. expert, responds.
Production efficiency of the Polish furniture industry – case study
According to the forecasts of the analytical company B+R Studio, the value of Polish furniture exports in 2014 will amount to EUR 7.3 billion. Systematically increasing investments of furniture concerns is a big challenge for Polish factories, on whose efficiency depends the development of this branch of industrial processing.
Web applications in the fight against professional exclusion of disabled people
The reason for the low level of economic activity of people with disabilities is mainly due to the lack of a sufficient number of job offers. Employers’ reluctance may be the result of a misconception that due to physical limitations; these employees will not be able to perform their assigned duties. Today’s technology is changing this stereotypical approach.
e-Production as a pilot project in selected production plants
Poland ranks fourth in the list of the largest furniture manufacturers in the world, being at the same time the first exporter in Europe. The potential of the furniture market is created by global giants who produce a significant part of the entire global production in Polish factories. These are investments which require appropriate technological facilities to improve production processes, especially in the area of fixed assets. The answer to these needs is the e-Production system, which allows for the optimisation of production processes, in particular the provision of analyses of availability, efficiency and quality within the manufactured products.
Web applications under the microscope of a Polish entrepreneur
The interest of Polish entrepreneurs in cloud software is growing. According to research conducted by PMR Research, as many as 64% of companies from the SME sector use web applications, 18% are corporate clients. It is small companies, for which modern technology is becoming more and more accessible, that generate the biggest growths. And increasing IT spending is an opportunity for web application manufacturers to systematically increase their market share.
Large corporations rely on effective machine parks
The ability to collect, analyse and process production data in real time is a milestone in increasing productivity and reducing waste in machine parks. Such an opportunity is offered by automatic machine metering systems, solutions which are becoming more and more popular among companies. This recommendation has recently been made by IKEA TACE recognizing autonomous metering as a tool consistent with the policy of sustainable development within the resources used by manufacturers.